Thank you for shopping with Diamond & Jewels (SMC-Private) Limited. We are committed to delivering premium-quality jewelry and ensuring complete customer satisfaction.
Order Cancellation
Orders may be cancelled within 24 hours of placement.
Orders already processed or shipped cannot be cancelled.
Customized, engraved, or made-to-order items cannot be cancelled once production begins.
Returns & Refunds
Returns are accepted only if:
Product is defective or damaged
Wrong item delivered
Manufacturing fault exists
Return Period
Request within 7 days of delivery
Item must be unused, unworn, and in original packaging with invoice
Non-Returnable Items
Customized/engraved jewelry
Earrings (hygiene reasons)
Sale/discounted items
Altered/resized products
Refund Processing
Approved refunds processed within 7–10 business days
Refunded via original payment method only
Shipping/handling charges are non-refundable
Chargebacks
Unauthorized chargebacks without contacting customer support may result in order cancellation and blacklisting.