Shipping & Delivery Policy
Diamonds & Jewels (D&J)
At Diamonds & Jewels (D&J), we ensure that every jewellery piece is crafted, packaged, and delivered with the highest standards of security and care.
Order Processing
- All jewellery is made to order or custom-finished
- Processing time: 7–14 working days
- Custom designs may require additional time
Secure International Shipping
- We ship worldwide from Pakistan
- All shipments are handled through trusted international couriers such as:
- DHL
- FedEx
- UPS
- Every package is:
- Fully insured
- Securely packed
- Shipped with tracking & signature confirmation
Packaging & Safety
- Jewellery is packed in tamper-proof packaging
- No indication of jewellery or precious contents is displayed on the outer package
- Discreet and confidential shipping is guaranteed
Customs, Duties & Taxes
- International orders may be subject to customs duties, VAT, or import taxes
- These charges are not included in product prices or shipping fees
- Any customs-related charges are the responsibility of the customer
Delivery Time
Estimated Delivery Time (After Dispatch):
- International: 5–10 business days
Note: Delivery timelines may vary due to customs clearance procedures.
Shipping Confirmation & Tracking
Once your order is shipped, you will receive:
- Tracking number
- Courier details
Our support team remains available to assist you until your order is successfully delivered.
Insurance & Liability
- All shipments are insured for full value
- In the rare event of loss or damage during transit, we will fully assist with the insurance claim process
Contact & Support
For shipping queries or special delivery requests, please contact us:
📧 arywin@diamondsorjewels.com
📧 ezel@diamondsorjewels.com
📞 WhatsApp / Customer Support: +42 323 64549